Cover Letter Example - 1069 Words

Date 1Name of Employer Official Title Business Name Street Address City, ST zip 1Dear Mr., Ms., Mrs.: 2â€Å"Enclosed please find my application materials for the position of Office Clerk, as advertised in the Chico Enterprise Record.† Or: â€Å"I am pleased to apply for the position of Office Clerk, as advertised in the Chico Enterprise Record. Enclosed are my resume and letters of recommendation for your consideration.† 3â€Å"I have five years of office experience, and most of my experience has included general reception, word processing using Microsoft Word, and extensive work with Excel spreadsheets. I have excellent phone skills, and am accustomed to working with frequent interruptions. My letters of recommendation attest to†¦show more content†¦Ã¢â‚¬Å"As you requested when we spoke yesterday, enclosed are my application materials. . . . † 3. In the second paragraph, highlight three or four things that qualify you for the position. This is done most effectively if you have called the employer ahead of time and asked them to identify the major duties, and skills required for the position. A job description will frequently list 10 or 20 duties, but most of your time will be spent on four or five tasks. Find out what those tasks are so you can focus this paragraph on your experience and/or skills related to those items. 4. The third paragraph, if you choose to use it, can describe additional skills, or you can focus on why you want to work for that employer. If you choose to â€Å"flatter† the employer, you need to be sincere and specific. Again, it’s most effective if you’ve contacted the employer before preparing your cover letter and resume. â€Å"From what you told me when we spoke on the phone, it sounds like your company is just the kind of place I’d like to work.† 5. The final paragraph should close with thanks and a request for action, or a statement of what action you will take. In a sales position, for example, an assertive close would be appropriate because a salesperson is expected to be assertive, and â€Å"ask for the sale.† In a large organization, â€Å"asking for the sale† is probably not going toShow MoreRelated Good Usage is Simply Correct Grammar Essay814 Words   |  4 Pagesusage for friendly letters, resumes, cover letters, applications and etc. For instance, I would not write a letter to a friend and use the same type of language I would use in a paper for a professor. The letter would be more casual while the paper would be much more formal. If I wrote the personal letter in a formal way the reader would take one look at the letter and think I was just trying to impress someone. However, that does not mean that I am not using good usage in that letter. I still use correctRead MoreMy Experience On Business Co mmunications1228 Words   |  5 Pageseducation and also in my personal life since the begging of the semester. First, I learned the importance of effectively communicating with others and the importance in planning messages in order to deliver the right messages to the right audience. For example, the impromptu presentation we made in the first few weeks of class helped me to plan a message from a random topic, in my case â€Å"taking on water,† in a limited amount of time while cooperating with others in order to create an informative or persuasiveRead MoreAccounting At The University Of Florida1390 Words   |  6 PagesLynda.com videos was creating functions in tables to help calculate averages, sums, products, etc. Learning how to use mathematic functions through Microsoft Word can not only be helpful but in many cases essential for an accountant to learn. An example of when this skill would be helpful is when I would need to prepare financial data into a word document for a financial report. If I mastered this skill I would be able to input financial data into tables and graphs much faster, which would allowRead MoreResume : A Personal Marketing Tool755 Words   |  4 Pagesremarkable resume alone will not get the dream job, but suitable selections in determining what information is used in a resume can make an applicant far more noticeable to potential employers. There is not one defined way to generate a fabulous cover letter or resume, but the best resumes are concise, result-oriented, and clearly presented. Step one is to brainstorm. Take a moment to list your experience and skills that are relevant to the position you are applying for. Take the time to studyRead MoreCover Letter and Resume Analysis977 Words   |  4 Pages Cover Letter and Resume Analysis Paper My analysis paper will cover all of the changes and how I have made my cover letter and resume improve in the past two weeks. Cover Letter My cover letter started off a little rocky at first. I was new to the whole cover letter so I reviewed a few different cover letters until I got the idea. After I got my draft back with the comments to improve my cover letter I knew I had a lot of work to do. The first change I started to work on was my skillsRead MoreA Workshop Of Marketing Effective Resume Essay700 Words   |  3 Pagesrope challenge was cancelled and I was unable to attend the team rope event. Instead, I attended a workshop of Marketing Effective Resumes Cover Letters on Wednesday, October 12th. This workshop was in a room in CBC 121. I feel like it was important for me to attend this workshop because there is always room for improvement for resumes and cover letters. At this workshop we first discussed the proper attire that is considered as business professional. After discussing the proper attire, we discussedRead MoreCommon Types of Application Letters1700 Words   |  7 PagesCommon Types of Application Letters To begin planning your letter, decide which type of application letter you need. This decision is in part based on requirements that employers may have, and in part based on what your background and employment needs are. In many ways, types of application letters are like the types of resumes. The types of application letters can be defined according to amount and kind of information: • Objective letters Ââ€" One type of letter says very little: it identifies theRead MoreProcess Of Filling An Open Position1789 Words   |  8 Pages With software that selects resumes based on keywords that are specific to the job, it only makes sense for candidates to tailor their resumes to maximize the opportunity to achieve that initial interview. By creating a variety of resumes and cover letters tailored to specific position openings, one increases his or her opportunity to receive an initial interview and getting hired. Developed and developing economies have caused a shift in the scope of business. As the world as a whole progress’Read MoreLetter of Application - Theory3237 Words   |  13 PagesTHE LETTER OF APPLICATION 1. INTRODUCTION A letter of application should accompany your CV, and these two items form a package. The letter has a number of purposes: • It allows you to sell yourself by pointing out key features of your CV. • It gives you the opportunity to include material that is not in the CV, especially personal qualities that you listed when making your preparations. • It shows a prospective employer that you know how to write a letter. While this may be of decreasing importanceRead MoreWriting An Effective Cover Letter793 Words   |  4 PagesA cover letter is a document sent with your resume to provide additional information on your skills and experience. The letter typically provides detailed information on why you are qualified for the job you are applying for. What is the purpose of a cover letter? Generally speaking, the purpose of a cover letter is to provide an engaging personal introduction, to connect your unique qualifications to the specific position, to stimulate the employer’s curiosity enough that they want to look at your

The Argument On The Ontological Argument - 1061 Words

The Ontological Argument was proposed by a man named St. Anselm in which he used this argument to prove this existence of God by utilizing an a priori reasoning. The argument does not provide any kind of physical evidence, but instead the argument is made through thoughts and logic. The ontological argument takes the idea of God to show that God must exist in understanding according to Anselm. In other words, Anselm suggests that the greatest conceivable being must exist because that being must exist in order to be the greatest. In a simpler way of looking at it Anselm basically is just trying to see if you can think of the greatest ice cream cone that does not already exist for example. Then that particular ice cream cone that you think of, can exist because of the fact that it exist in your mind. However; using this logic would basically allow to be created or come to existence which is why this argument is flawed. The Cosmological argument is an a posteriori argument proposed by Aquinas. Aquinas claims that every existence must have some sort of cause. This argument attempts to find the cause of how things came into existences. As before, there must be an explanation for a thing’s existence such as the universe for example and any facts about the universe; those facts needs a reason. Coming to the idea that every being is either a dependent being or self existent being. However, not every being can be a dependent being therefore there must exist a self existent being andShow MoreRelatedOntological Arguments : The Ontological Argument1453 Words   |  6 PagesThe nature of this question is pointing towards ontological arguments, these arguments claim that understanding God’s definition to be true can prove His existence. The proof used is a priori and this means that the propositions do no not require sense experience to be understood as true. The name ontological is taken from t wo Greek words, ‘ontos’ (being) and ‘logos’ (study of) which shows that the argument is concerned with the nature of God, and it is from His nature that His existence is arguedRead MoreOntological Argument999 Words   |  4 PagesOntological Argument One of the most fascinating arguments for the existence of an all-perfect God is the ontological argument. Ontological arguments are arguments to prove the existence of God based on pure reason alone. They attempt to show that we can deduce God’s existence from, so to speak, the very definition of God. St. Anselm of Canterbury proposed the first and most well known ontological argument in 1078 in his Proslogion, but it was actually Immanuel Kant, an 18th century German philosopherRead MoreAn Argument On An Ontological Argument Essay715 Words   |  3 PagesEssay #2 Beverly Perez Dr. Jacob Tuttle PHIL 1880-21 // MWF3-4PM 04 December 2015 An ontological argument tries to show that God exists by appealing only to truths of reasons, which can be known apart from observation. This is what Anselm attempts to do. Anselm first starts by establishing that God is the greatest possible being that can be imagined, acknowledging that God exists in the mind. Based on this his argument can be stated with the following premises: It is a conceptual truth that God is theRead MoreAnselm s Argument On The Ontological Argument1614 Words   |  7 Pagesexists, otherwise known as the ontological argument. Anselm believes that â€Å"there is no doubt that something than which a greater cannot be thought exists both in the understanding and in reality (Anselm, Proslogion, 7).† In other words, we cannot imagine something that is able to be greater than God; it would be a contradiction to think being greater than the greatest possible being that can be thought of. A number of philosophers do not agree with Anselm’s argument, such as Gaunilo, St. Thomas AquinasRead MoreAssess the Ontological Argument818 Words   |  4 Pages08 Assess whether the ontological argument demonstrates the existence of God. (30 marks) The ontological argument was first formulated by St. Anselm in the 11th century. It argues the existence of God from a deductive and a priori stance. God is a being than which none greater can be conceived. This is the response given by St Anselm to the fool in the psalm who believed there was no God. St Anselm the Archbishop of Canterbury and of the Benedictine Order explained that for God to exist in theRead More The Ontological Argument Essay680 Words   |  3 PagesThe Ontological Argument In Anselms ontological argument he is trying to prove the existence of God, his argument is an argument purely based on the mind and does not require the moral agent to venture into the real of the senses. Ontology is to do with being, or what something is. Anselms ontological argument concerns existence and whether it is an attribute of God in the same way omnipotence, omniscience and benevolence are believed to be. The argument is an a prioriRead More Ontological Argument Essay2922 Words   |  12 Pagesthe existence of God. These theories are the ontological argument, the cosmological argument, and the teleological argument. St. Anselm of eleventh century, and Descartes of seventeenth century, have used the ontological argument for proving the existence of God. The God, for them, is supreme, quot;needing nothing outside himself, but needful for the being and well-being of all things.quot; (Pg. 305). St Anselm’s account of the ontological argument for the existence of God deals with the ‘existenceRead MoreThe Ontological Argument By Anselm1524 Words   |  7 Pages I will begin my paper by discussing the two major versions of the ontological argument by Anselm presented in the proslogion. The first being â€Å"Possible and actual existence†, and the second being â€Å"Contingent or Necessary†. One should start off with the first summarized in the standard form as follows: #1 It is a conceptual truth that God is a being than which none greater can be imagined. #2 God exists as an idea in the mind. #3 A being that exists as an idea in the mind and in reality is, otherRead MoreExploring the Ontological Argument1746 Words   |  7 PagesExploring the Ontological Argument For nearly a thousand years, the ontological argument has captured the attention of philosophers. The ontological argument was revolutionary in its sequence from thought to reality. It was an argument that did not require any corresponding experiment in reality; it functioned without the necessity of empirical data. Despite flaws and problems found in some ontological arguments and the objections raised to those arguments, ontological arguments still provide aRead MoreAdvantages Of The Ontological Argument1261 Words   |  6 PagesThe Ontological Argument attempts provide absolute proof that God exists so that His existence cannot be questioned otherwise. It is a deductive argument that argues de dicto – the premises involving the definition of God and existence. It is based on a priori knowledge that comes to an analytic statement that is necessarily valid. If the premises of the argument are true, then the conclusion is self-evident and and the argument provides absolute p roof for the existence of God. This is in direct

Making Connections free essay sample

In â€Å"Werner†, Hoeflich is sharing very intimate and specific details about his experience. Beard Probably met Hoeflich on several occasions in order to gain his trust before he was able to collect some of the details that he included in his work. It most likely took Beard days of asking just the right questions to write â€Å"Werner. † In this piece, Werner is presented as both weak and strong. In the beginning of the story, he is completely caught off guard by the fire in his home, but then the author follows with a story of Werrner cliff diving. Beard describes Werner diving out of his apartment window with athletic elegance, and then proceeds to tell us about Werner crying in the ambulance. At the end of the story, Beard describes Werner â€Å"never being able to confuse himself with the old Werner. † I am left wondering what Werner did after his accident. We will write a custom essay sample on Making Connections or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page We know he always felt pain since, but I wonder in what other ways it affected his life. Zinner emphasizes balancing quotes with narrations which Beard did very well. He also spoke of not changing the quotes in order to preserve the character’s voice. Beard did a very good job of depicting Werner’s personality through the quotes he chose. 2. Gladwell began the piece by describing an event very vaguely, and then slowly gave us more details. He ended the story by teaching us one of the lessons that Cesar learned through his experience. I like that Gladwell keeps us wondering at the beginning of his piece. He could be talking about any number of things. I liked the ending because the reading was able to see another side of Cesar. Bow, not only was he an expert on dog behavior; he knew quite a bit about human behavior as well. I didn’t like that he chose to describe Cesar in his introduction. I also didn’t like that in the conclusion, he told a story of Cesar failing to be able to do his job. I would have described Cesar after I finished telling the story of Sugar and Lynda. I would have told the story of Cesar failing before I talked about Cesar learning about human behavior. Gladwell did a good job of hooking the reader. After the first sentence, I was left wondering what Gladwell was talking about. He also did a good job of knowing when to end the story. If he had continued on for much longer, the reader would have lost interest. 3. Ingram’s message was that this was she experienced was a very confusing time for everyone. Not all Germans hated Jews, and not all Jews resented Americans. She wanted to provide a different perspective on the war than the ones we hear most often. When I was finished reading this piece, I felt a sense of sadness. Ingram wanted us to see that although the Hamburg people were grateful for being saved, they were still haunted by the sight of their dead neighbors and friends. In order for any good to come, sacrifices had to be made. Ingram begins her memoir with a story of her bravely saving her mother’s life and uses very frank and blunt language in order to establish power. Zinner recommends that an author write without being to egotistical and to use vivid sight and smell language. Ingram did a very good job of painting a picture in the reader’s mind without making herself the hero in every situation. 4. Rodriguez was trying to tell us that there is a big change coming in California and in America. No longer do you have to come to California to live your dream. A person can stay at home and achieve it just as easily, but don’t be surprised when it doesn’t come true. I imagine that the audience had a love/hate relationship with this piece. They thought it was beautifully written and brought up excellent points, but hated to admit that what Rodriguez was saying was true. In describing East Cobb, I would use the terms† large houses, fast food, many cultures, crowded schools, crowded streets, expensive cats, large lawns, family secrets, intelligent kids, and drug abuse. Rodriguez described the California that we all know, but he also went deeper and described to us in great detail the California that very few people see. 5. Singer posed a question. Then, he spent a paragraph or two answering the question. He did this repeatedly throughout his work and added supporting details along the way. Singer gave a very convincing argument. He appealed to the emotions of a sensitive reader with the child in the pond analogy. HE appealed to the logic of a skeptical reader with all his statistics. This article would persuade most people to be more charitable. It would not provide a very convincing argument to the people with lower incomes. Singer did a very good job of cutting the clutter. He used simple language and said exactly what he meant. I also felt Singer’s personality through his writing. He is very realistic and believes that we should all be more charitable.

Effective Management In Health Samples †MyAssignmenthelp.com

Question: How Patient Experience Can Be Used For Enhancing Patient Safety And Satisfaction Level. Answer: Literature review According to Mehta (2015), quality of the services offered in the Healthcare setting determines the satisfaction level of the patients. Satisfaction level of the patients determines the chances of success and growth of the healthcare setting. Healthcare organizations are facing issues due to the change in the expectations of the patients, introduction of the advanced technology and aging population. Healthcare organizations are focusing on enhancing the quality of the services offered to the service users. Quality and safety have become a prominent part of the life of every individual. It is difficult to define the term quality in relation to the healthcare sector. Quality standards cannot be set in the healthcare sector as the services are intangible. This aspect has affected the measurement process of the quality of the healthcare service provided to the patient. Safety concerns are increasing among the healthcare settings as it has been identified that there has been a rise in the number of cases of infection due to the lack of proper safety or cleanliness in the premises of the hospitals (Berkowitz, 2016). Patient satisfaction level is the indicator of the quality of the services which are being offered by the healthcare organization. Priority of the healthcare organization is on ensuring the good health of the patients by providing safe and quality healthcare services to them. Healthcare organizations can enhance the satisfaction level of the patients by identifying the factors affecting the quality of health. Performance of the hospital can be measured on the basis of the experience of the patients. Quality of the health care services and satisfaction level of patients are positively related with each other. Hospitals are using various strategies and techniques for the analysis of the safety, quality and satisfaction level of the patients. Lack of proper staffing in the healthcare organization affects the satisfaction level of the patients (Al-Abri Al-Balushi, 2014). According to Raivio, et. al. (2014), there are various factors which are creating an impact on the satisfaction level of the patients. These factors include bad experience gained by the patient at the front desk, long waiting time, lack of proper equipment, lack of practices of managing diversity, lack of proper communication between doctors and patients, low-quality services, lack of safety, lack of cleanliness and unattractive practices. Service quality directly creates an impact on the health and well-being of the individual. Front desk staff of the healthcare organization should deal with the patients and their families in an effective manner. Bad experience at the front desk affects the satisfaction level of the patients. Experience gained by the individual determines the preference of the patients. Frustration among the patients increases when they face issues in navigating the hospital, they have to wait for getting treated and lack of proper communication. All these factors increase the dissatisfaction level among the patients by giving them a bad experience. Chances of success and growth of the hospital are dependent on the satisfaction level and experience gained by the patient. Satisfaction level of the patients determines the quality of the services which are provided by the healthcare organization to its customers (Xesfingi Vozikis, 2016). The environment of the healthcare organization is another important element which contributes towards the satisfaction level of the patient. Satisfaction level of the patients and safety is the main goal of every healthcare organization for which it is operating. Four criteria can be considered for analyzing the satisfaction level, safety, and experience ga ined by the patient. It includes quality, efficiency, equity and acceptability (Mosadeghrad, 2014). The expectation of every patient differs which affects the experience gained by them. Cost of the service along with its quality is important. Continuous improvement in the quality of the services and safety within reasonable price is an important aspect which must be considered by every healthcare organization for providing a quality experience to the patients. Satisfaction is needed as it generates loyalty among the patients which forms a base for the success and growth of the business (Naidu, 2016). A situation of dissatisfaction among the patients arises when the services offered by the healthcare professionals is below the expectation level of the patient. Different factors need to be considered by the healthcare professionals for providing satisfied services to the patients and these factors include quality of the service, cost of the service, availability of medicines, availability of doctors, comfort level, infrastructure of the hospital, behaviour of the healthcare professio nals towards the patients and emotional support (Farzianpour, et. al., 2015). In the words of Werder (2015), the technology used in the healthcare organization creates an impact on the satisfaction level, safety, and experience of the patients. This experience has been divided into four categories and the first category is the quality of the service, communication, and safety, the second category is technology and tools used, the third category is technology as an enabler and fourth category is electronic health record and access to the records. Technology provides various benefits to the healthcare organization by meeting the expectations of the patients. Patient satisfaction level is a tool for the attainment of the goals of the hospital which can be achieved with the fulfillment of expectations of the patients. For the purpose of satisfying the patients, Healthcare setting needs to focus on the quality of the services offered. There are different ways available which can be used by the Healthcare organization for enhancing safety and satisfaction level of the patients for providing them a quality experience. These ways include providing personalised attention and accountability, transparency, enhancing the quality of the services offered, setting up call centres for collecting feedbacks related to issues faced by patients, spending time on the patient education, enhancing the atmosphere of the hospital, focusing on cleanliness of the hospital, implementation of policies and practices for eliminating discriminatory practices and managing diversity (Kennedy, et. al., 2014). Recommendations A major concern of the Healthcare organizations is decreasing satisfaction and lack of proper security measures which are creating an impact on the experience of the patients. These healthcare organizations are focusing on identification of the measures or strategies which will help in providing a quality experience to the patients. These strategies which are recommended to healthcare organizations for enhancing the experience of the patients are discussed as follows: Personalised attention and accountability: healthcare professionals working in the healthcare organizations should pay personal attention to the patients for meeting their expectations and needs. It will help in enhancing the quality of health of the service user. Healthcare professional must take responsibility towards the patients and must listen to the patient with patience. The healthy relationship needs to be established with the patients for making the comfortable. Communication should be made clear for making the patients understand the aspects discussed and patient centered care approach need to be adopted for providing better services. Healthcare professionals should be available in the rotation for ensuring the health of the patients (LaVela Gallan, 2014). Transparency: transparency needs to be maintained in the healthcare setting for gaining the trust of the patients. Hospitals need to ensure that fair practices are being followed within the organization. Healthcare professional must ensure that patients are aware of every aspect related to their health and which is a part of its treatment. Every patient must be considered equal and equal treatment should be provided. Enhancing the quality of the services offered: the focus of the healthcare organization should be on enhancing the quality of the services offered. It is the most important aspect which affects the health of the individual. For enhancing the quality of the services offered, focus on the healthcare professionals should be on providing attention to the needs of the patients and encouraging equal treatment to every patient for ensuring that every patient is satisfied with the quality of the healthcare services provided by the organization (Ali Ahmed, 2010). Setting up call centers for collecting feedbacks related to issues faced by patients: for listening to the issues or complaints of the patients, a separate department needs to be established where patients can lodge their complaints. These complaints and issues must be given importance and focus should be on eliminating the aspects affecting the quality of the services and delivery of the services on time. Feedback forms should be provided to the patients for collecting immediate feedbacks from the patients. Spending time on the patient education: healthcare professionals need to avoid being in a rush while providing healthcare services to the patients. Patients are sometimes unsure and confused and it is the responsibility of the healthcare profession to clear the doubts of the service user. Healthcare professional must educate the patient and provide a summary of the discussion for ensuring that proper understanding is developed (Farley, et. al., 2014). Focusing on the cleanliness of the hospital: It has been analyzed that patients develop infections due to the lack of cleanliness in the hospital. Quality of the hospital is an indicator with the help of cleanliness of the premises of the hospital. These cases of infection developing at the premises of hospital can be eliminated with the help of proper cleanliness. Enhancing the atmosphere of the hospital: a hospital is a place where patients feel relaxed and away from noises. Hospitals should maintain a less noisy, harsh free and clean environment for the patients. This can be done with the help of use of effective equipment at the atmosphere of the hospital (Billingsley, 2015). Implementation of policies and practices for eliminating discriminatory practices: discriminatory practices can affect the quality of health of the patients. Hospitals need to implement effective policies and practices which will help in eliminating discriminatory practices. Every patient must be provided equal attention for enhancing the experience of the patient. A check needs to be kept by themanagement for ensuring that staff of the hospital is complying with policies and practices formulated for eliminating discriminatory practices. These policies and practices will ensure the safety of the patients (stman, et. al., 2015). Managing diversity: patients of the hospital are from different cultures, background, age, gender, caste, and race. These aspects must be considered by the hospital so as to ensure that quality healthcare services are being offered to the patients. The language barrier may affect the quality of the healthcare services. For the purpose of communicating with the patients from a different culture, technology can be used and training can be provided to the staff of the healthcare setting for communicating with the patients in an effective manner. Use of innovative technologies: advanced technologies can be used for providing better healthcare services to the patients. Hospitals must focus on providing results of the tests timely so as to ensure that proper treatment is provided to the patient on time. Technology can be used for storing the details of the patients. This will enhance the quality of the health of individual which will contribute towards the enhanced health of the patient and quality experience. Equipment needs to be installed near the patient so that it can call the health care professional during emergency situations (Gau, et. al., 2013). Conclusion Thus, it can be concluded from the above discussion, that there are various factors present in the healthcare setting which is affecting the health of the patients. Due to these factors, quality of health of the patients and satisfaction level of the patients is decreasing. It results in providing a bad experience to the patients. The focus of the healthcare setting should be on enhancing the quality of the services offered to the patients which will enhance the experience gained by them. A healthcare organization can adopt different strategies which will help in providing quality healthcare services to the patients and enhancing their experience. These strategies are discussed in this report which will contribute towards the enhanced experience of the patients. References Al-Abri, R. Al-Balushi, A., 2014, Patient Satisfaction Survey as a Tool Towards Quality Improvement,Oman Medical Journal. 2014;29(1):3-7. Ali, S. S. Ahmed, F., 2010, Measuring Indian Patients' Satisfaction: A Case Of Private Hospitals, School of Economics and Management. Berkowitz, B., 2016, The Patient Experience and Patient Satisfaction: Measurement of a Complex Dynamic, The Online Journal of Issues in Nursing. Billingsley, R. A., 2015, Improving the Patient Experience by Implementing Patient-Centered Care in a Community Hospital, Doctor of Nursing Practice (DNP) Projects, 70. Farley, M., Enguidanos, E. R., Coletti, C. M., Honigman, L., Mazzeo, A., Pinson, T. B., Reed, K. Wiler, J. L., 2014, Patient Satisfaction Surveys and Quality of Care: An Information Paper, Annals of Emergency Medicine, Volume 64, no. 4. Farzianpour, F., Byravan, R. and Amirian, S., 2015, Evaluation of Patient Satisfaction and Factors Affecting It: A Review of the Literature, Health, 7, 1460-1465. Gau, Y. M., Buettner, P., Usher, K. Stewart, L., 2013, Burden experienced by community health volunteers in Taiwan: a survey,BMC Public Health, 13, p.491. Kennedy, D. M., Fasolino, J. P. Gullen, D. J., 2014, Improving the patient experience through provider communication skills building, Patient Experience Journal, Vol. 1: Issue 1, Article 10. LaVela, S. L. Gallan, A. S., 2014, Evaluation and measurement of patient experience, Patient Experience Journal, Vol. 1: Issue 1, Article 5. Mehta, S. J., 2015, Patient Satisfaction Reporting and Its Implications for Patient Care, AMA Journal of Ethics, Vol. 7, pp. 616-621. Mosadeghrad, A. M., 2014, Factors influencing healthcare service quality,International Journal of Health Policy and Management. Naidu, A., 2016, Factors affecting patient satisfaction and healthcare quality, Research Gate. stman, M., Ung, E. Falk, K., 2015, Health-care encounters create both discontinuity and continuity in daily life when living with chronic heart failure - A grounded theory study,International Journal of Qualitative Studies on Health and Well-Being, 10. Raivio, R., Jskelinen, J., Holmberg-Marttila, D. Mattila, K. J., 2014, Decreasing trends in patient satisfaction, accessibility and continuity of care in Finnish primary health care a 14-year follow-up questionnaire study,BMC Family Practice. Werder, M., 2015, Health information technology: A key ingredient of the patient experience, Patient Experience Journal, Vol. 2: Issue 1, Article 19. Xesfingi, S. Vozikis, A., 2016, Patient satisfaction with the healthcare system: Assessing the impact of socio-economic and healthcare provision factors,BMC Health Services Research.